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Frequently asked questions

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Available payment options and other frequently asked payment questions

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Shipping costs, estimated times and free shipping options

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Withdrawal period, conditions and handling of your return

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The terms and conditions of your warranty

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Tips to maintain your Violet Hamden items in the best possible way

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Contact us


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[email protected]


Available from 09:00 - 17:00


Opening hours Customer Service:

Day Opening hours
Monday to Friday 09:00 - 17:00 h.
Saturday & Sunday Closed


Special opening hours Customer Service:

Date Opening hours
Monday the 1st of April Closed
Saturday the 27th of April Closed
Thursday the 9th of May Closed
Monday the 20th of May Closed
Tuesday the 24th of December Closed
Wednesday the 25th of December Closed
Thursday the 26th of December Closed
Tuesday the 31st of December Closed
Wednesday the 1st of January, 2025 Closed

Our address:
Violet Hamden
Osloweg 105
9723 BK Groningen
The Netherlands

Violet Hamden / Brandfield BV
CoC number: 68185758
VAT number: NL857336770B.01

Ordered before 22:00,
shipped the same day
Free shipping
from €50 (in EU)
30 days
return policy

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