FAQ

The delivery time in the EU is mostly between the 2 and 4 business days. Visit this page for more information about delivery times.

Yes, please visit our store locator for more information.

You have the possibility to return the product within 30 days after your purchase. After receiving the product, you have 30 days to return the item. A reason for returning the product is not needed. We only take back items which are in the original packaging and are in the original state. The costs for returning a product is at your own expense.

We process orders daily. If your order has not been shipped yet, we can still change your order. In case your order had been shipped already, you can return or swap the product via our return procedure. Contact us as soon as possible via info@violethamden.com. When returning a product, return costs will be at your own expense.

The delivery time in the EU is mostly between the 2 and 4 business days. Visit this page for more information about delivery times.

Yes, we ship our orders with a Track and Trace code. As soon as your order is shipped, you will receive a Track and Trace code, which can be tracked via DHL or PostNL.

If your order is not yet shipped, we can still change this for you. Contact us as soon as possible via info@violethamden.com or call us on: +31 50 2011556. You can reach us from Monday through Friday from 09:00h until 17:00h.

Your product can be returned if it complies to our fourteen-day return period. Read more about how to return a product to Violet Hamden here.

We ship to nearly all countries. Check this page for an elaborate overview of the available countries.

Our Violet Hamden watches are water-resistant, 5 ATM. So you can use them on daily base, and it will continue to work when it hits some drops of water. You cannot swim with the watches, this will cause damages which are not covered by guarantee.

As of now, this is not yet possible.

Your Violet Hamden watch is packaged in a special box - our time capsule. Additionally, the package will contain a Violet Hamden journal and more information about among other things the warranty.

The Violet Hamden watch with mesh strap is easily shortened or lengthened. Watch the following video for an instruction on adjusting your strap.

Please contact our customer service for this.

The measurements are listed in the product details of the watch. The measurements differ per watch, as different materials are used.

The Track and Trace email will be received separately from other emails. If you have not received an email after two work days, contact us via info@violethamden.com or call us on: +31 50 2011556. You can reach us from Monday through Friday from 10:00h to 17:00h.

We automatically send an invoice including an order confirmation after receiving the payment. If you have not yet received this email, in most cases the payment has not been fully completed. Please contact us if the amount has been debited from your account. If the amount has not been debited yet, please place your order again. Please make sure to check your spam box. Our emails may have ended up in your spam folder.

It may take a couple of hours before the Track and Trace will be active. Please try again at a later time.

At Violet Hamden, we use the following warranty terms:

• 6 months on production defects of our jewelry.
• 1 year on our watches.
• 3 months on our watch bands.
• 1 year on our bags.
• 1 year on our wallets.
  
  

However, the warranty does not apply to:

• Damage due to improper use of the buyer.
• Damage from a third party modification or repair.
• Damage from water and / or fire.
• Standard traces of use, such as scratches and discolourations.
• Empty watch batteries.

We automatically send an invoice including an order confirmation after receiving the payment. If you have not yet received this email, in most cases the payment has not been fully completed. Please contact us if the amount has been debited from your account. If the amount has not been debited yet, please place your order again. Please make sure to check your spam box. Our emails may have ended up in your spam folder.

It may take a couple of hours before the Track and Trace will be active. Please try again at a later time.

Do you have questions about your order? Contact us directly via info@violethamden.com or call us on: +31 50 2011556. We are available from Monday through Friday from 10:00h to 17:00h.

Are you a blogger or influencer, and would you like to collaborate with us? Contact us via collaborate@violethamden.com.

Do you have further questions, do you want to know more about us, or do you have special requests? Send us an email via customerservice@violethamden.com.