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Product information

Order information

Repair and Warranty

Contact

How long does the delivery take?

The delivery time in the EU is mostly between the 2 and 4 business days. Visit this page for more information about delivery times.

Can I buy Violet Hamden in stores as well?

Our products are currently solely available in physical Brandfield shops.
Brandfield Amsterdam
Runstraat 29
1016 GJ Amsterdam
The Netherlands                                                                                                        
 
Brandfield Groningen
Stoeldraaierstraat 70
9712 BX Groningen
The Netherlands

Our products are available online via Brandfield.nl and Wehkamp.nl.

Can I return my order?

You have the possibility to return the product within fourteen days after your purchase. After receiving the product, you have fourteen days to return the item. A reason for returning the product is not needed. We only take back items which are in the original packaging and are in the original state. The costs for returning a product is at your own expense.

Where can I change my order?

We process orders daily. If your order has not been shipped yet, we can still change your order. In case your order had been shipped already, you can return or swap the product via our return procedure. Contact us as soon as possible via info@violethamden.com. When returning a product, return costs will be at your own expense.

How long does the delivery take?

The delivery time in the EU is mostly between the 2 and 4 business days. Visit this page for more information about delivery times.

Do you ship with Track and Trace?

Yes, we ship our orders with a Track and Trace code. As soon as your order is shipped, you will receive a Track and Trace code, which can be tracked via DHL or PostNL.

I filled out the wrong shipping address. What should I do?

If your order is not yet shipped, we can still change this for you. Contact us as soon as possible via info@violethamden.com or call us on: +31 50 2011556. You can reach us from Monday through Friday from 10:00h until 17:00h.

Can I return the product?

Your product can be returned if it complies to our fourteen-day return period. Read more about how to return a product to Violet Hamden here.

Do you ship to all countries?

We ship to nearly all countries. Check this page for an elaborate overview of the available countries.

Are the watches waterproof?

Our Violet Hamden watches are water resistant, 3 ATM. So you can use them on daily base and it will continue to work when it hits some drops of water. You cannot swim with the watches, this will cause damages with are not covered by guarantee.

Can I combine the straps of other brands with Violet Hamden?

As of now, this is not yet possible.

What is in the box?

Your Violet Hamden watch is packaged in a special box - our time capsule. As an introduction you will receive a free Moon & Stones bracelet with your order. Additionally the package will contain a Violet Hamden journal and more information about among other things the warranty.

Watch the following video to see how your Violet Hamden watch is packaged and what else you will receive with your purchase.

How can I adjust the strap?

The Violet Hamden watch with mesh strap is easily shortened or lengthened. Watch the following video for an instruction on adjusting your strap.

Can I swap the watch or bracelet for another product?

Please contact our customer service for this.

What are the measurements of the watch straps?

The measurements are listed in the product details of the watch. The measurements differ per watch, as different materials are used.

I have not yet received a Track and Trace code. What should I do?

The Track and Trace email will be received separately from other emails. If you have not received an email after two work days, contact us via info@violethamden.com or call us on: +31 50 2011556. You can reach us from Monday through Friday from 10:00h to 17:00h.

I have not received an order confirmation. What should I do?

We automatically send an invoice including an order confirmation after receiving the payment. If you have not yet received this email, in most cases the payment has not been fully completed. Please contact us if the amount has been debited from your account. If the amount has not been debited yet, please place your order again. Please make sure to check your spam box. Our emails may have ended up in your spam folder.

The Track and Trace link does not work. What should I do?

It may take a couple hours before the Track and Trace will be active. Please try again at a later time.

What are the warranty conditions?

There is a two-year warranty on Violet Hamden watches. However, the warranty does not apply to the following cases:

  • - The product is damaged by improper use, for example, falling and scratching damages by the buyer.
  • - The product is damaged by an adaptation or repair by a third party without previously consulting Violet Hamden.
  • - Damages by water and fire.
  • - Changes by normal use, such as scratches on the case, watch, and glass and discolouration of the straps by UV rays and wear and tear.
  • - Whenever the battery is depleted, also if this is within the warranty period.

I have not received an order confirmation. What should I do?

We automatically send an invoice including an order confirmation after receiving the payment. If you have not yet received this email, in most cases the payment has not been fully completed. Please contact us if the amount has been debited from your account. If the amount has not been debited yet, please place your order again. Please make sure to check your spam box. Our emails may have ended up in your spam folder.

The Track and Trace link does not work. What should I do?

It may take a couple hours before the Track and Trace will be active. Please try again at a later time.

Customer service

Do you have questions about your order? Contact us directly via info@violethamden.com or call us on: +31 50 2011556. We are available from Monday through Friday from 10:00h to 17:00h.

Online collaborations

Are you a blogger or influencer and would you like to collaborate with us? Contact us via collaborate@violethamden.com.

Other questions?

Do you have further questions, do you want to know more about us, or do you have special requests? Send us an email via info@violethamden.com.

Free delivery
Fast delivery
Two year guarantee